Terms and Conditions

Payment Terms: At School Bus Hire, we are committed to facilitating a seamless and convenient booking process. Once your booking is confirmed, we kindly request full payment to be settled within 2 business days before the scheduled trip date. This enables us to plan and prepare effectively for your journey, ensuring a smooth and enjoyable experience.

Booking Fee: Please note that a 3% booking fee applies to both online and invoiced payments.

Text Message Notification: In the event you do not receive a confirmation text with driver details by 6 pm on the day before the booking, we kindly request you to contact us.

Safe Bus Evacuation Procedure: Your safety is our top priority at School Bus Hire. In the unlikely event that circumstances require the evacuation of the bus, limo, or coach, the following procedure will be meticulously followed:

Evacuation will commence in a calm, swift, and organized manner as soon as the vehicle comes to a stop and safety conditions permit.
If feasible, unobstructed, and safe, passengers will exit through the designated bus/coach door(s).
Should door evacuation be impractical, passengers will exit through available marked Emergency Exits.
Passengers are to assemble at a secure location, maintaining a suitable distance as dictated by the situation.
The adult or teacher in charge will be responsible for ensuring all passengers are accounted for, addressing their needs, and maintaining order.
The driver will be the final individual to exit the vehicle, overseeing the orderly assembly of passengers and confirming their safety.
The driver will provide aid to the best of their ability if assistance is required.
Any evacuation incidents will be reported to School Bus Hire’s management, initially through mobile phone contact and followed by a comprehensive written report sent to the Company’s office as soon as practically feasible.
The detailed report will include all pertinent information: location, timing, circumstances, hiring group’s identity, responsible personnel, evacuation directives, and details of any injuries or distressed passengers. Inclusion of witnesses’ or involved individuals’ names, addresses, and contact numbers will also be vital.
In the event of any damages, they will be invoiced and due within 1-3 days, with photos of the damage provided.

At School Bus Hire, safety and proper procedure are of the utmost importance. If you require further clarification or have any inquiries, please do not hesitate to reach out to us. Your security is our commitment.

Cancellation Terms for Bus Charter, Sport Transfers, or Coach Hire: We understand that circumstances can change, and plans may need to be adjusted. Therefore, we have established the following comprehensive cancellation terms to ensure transparency and fairness in the event of charter cancellations:

Cancellation Notice and Refund Policy

Cancellation with 48 Hours’ Notice:
If you need to cancel the charter or a portion of it, we kindly request that written notice be provided 48 hours or more before the scheduled charter. In such cases, you will be eligible for a complete refund of your payment. Alternatively, we offer the option of issuing a Credit Invoice that can be redeemed for another charter within a span of 1 year.
Cancellation within 24 Hours:
If circumstances necessitate the cancellation of the charter within 24 hours of the scheduled departure time, a cancellation fee equivalent to 100% of the charter’s cost will be applicable. To assist you in managing this situation, we recommend getting in touch with our office before 8 pm on the day preceding the scheduled trip. By doing so, you may be eligible for a credit of 100% of the charter cost that can be utilized for future bookings.
Cancellation within 12 Hours:
If circumstances necessitate the cancellation of the charter within 12 hours of the scheduled departure time, a cancellation fee equivalent to 50% of the charter’s cost will be applicable.
Cancellation within 6 Hours:
If circumstances necessitate the cancellation of the charter within 6 hours of the scheduled departure time, a cancellation fee equivalent to 100% of the charter’s cost will be applicable.
Timely Refunds:
Any refunds applicable to your situation will be processed promptly. We strive to ensure that any refund owed to you will be returned within a span of 7-14 business days from the date of cancellation confirmation.

At School Bus Hire, we prioritize our commitment to providing reliable and customer-friendly services. Our cancellation terms are designed to accommodate unforeseen changes while ensuring that our operations can continue to run smoothly. We appreciate your understanding of these policies, and we’re here to assist you throughout the process. If you have any questions or require further assistance, please don’t hesitate to reach out to our dedicated team. Thank you for considering us for your transportation needs.

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